Problems
If you have a problem.
This information has been provided to assist you to rectify the matter in the shortest possible time. Many problems can be fixed by you by following a few simple steps on How to Fix Common Problems. In general the property manager is responsible for keeping the property in good condition and fit for the tenant to live in.The tenant is responsible for looking after the property and keeping it clean and undamaged. The property manager generally carries out any repairs or organises someone to do so. The tenant should not carry out the repairs without permission. If your problem is with your property manager then we have a complaints system to deal with it. Please click here for more information.Please bring it to our attention.
Don't feel bad bringing a problem to our attention. It is our job to look after the property and make sure that it is kept in shape. That means we know that things will have to be done from time to time. We would rather get onto it, than have a long list to do when you leave. Many tenants don't want to bother their Property Manager, but really ... we would rather get it fixed.Emergency Repairs
If an emergency arises outside of normal business hours,
please call us on our mobiles. We will discuss with you the
issue at hand before determining whether the emergency must be
attended to immediately, or can wait until the next working
day. Keep trying our other contact numbers if you don't get
through. Please don't leave a message, but txt and call again
soon after. We need to deal with emergencies quickly.
We consider the following to be an emergency:
1. Burst or broken water pipes
2. Blocked or broken toilet- However if you have a
second toilet that is functioning, please report this problem
during business hours and use the second toilet (unless it is
leaking)
3. Serious roof leak or gas leak
4. A fire on the premises
5. Dangerous electrical fault
6. Flooding or leaking water damage
7. Hot water service failure - please note
that if this service fails at the beginning of a weekend or
long weekend we accept this will need to be fixed as soon as
possible. However, we ask that if a hot water service fails on
a week night or the day before business hours resume, we ask
that this be reported as a normal maintenance item. Once
reported, we will place urgency on the matter.
8. A failure or breakdown of the gas,
electricity or water supply to the premises
9. A failure or breakdown of any essential
service on the premises for hot water, cooking, heating or
laundering
10. Any fault or damage that causes the premises to be unsafe
or not secure.
11. Fault or damage likely to injure a person, damage property
or unduly inconvenience a resident of premises
Please contact your property manager by phone (not txt) to
discuss any emergency repairs
